Jesse Hildebrand

Agile Transformation Coach, Lean-Agile Center of Excellence

• Coached Agile Release Trains and teams on agile practices, suggested process improvements, and spotted and resolved anti-patterns.
• Taught official SAFe 6.0 certification courses to internal participants, including SAFe Scrum Master, SAFe Product Owner, and SAFe for Teams.
• Wrote quick-start guides for SAFe roles to help new members get up to speed on the train.
• Supported the team's architecture work, including guidance, coaching, and architectural context.

Enterprise Architect, IT Architecture Group (ITAG) at CJIS

• Recommended IT architecture best practices and wrote and presented architecture guidance documents.
• Worked on procuring a customer-funded public cloud environment on AWS and Azure, and provided architectural guidance for its use.
• Led a performance study of IBM DataPower and IBM Cloud Private (Kubernetes), delivering a full review and architectural recommendations.
• Technical liaison on The Justice Cloud onboarding team. Gathered customers' system requirements and guided their application architecture for CJIS cloud infrastructure. Tracked each environment from request to completion with all CJIS service providers and coordinated Enterprise Change Requests (ECRs) in IBM ClearQuest as lead technical contact.
• Administered the team's Office 365 environment. Wrote the security documentation and rules of behavior that won CJIS Security approval to use Office 365 in a secure environment.

Led a video-conferencing initiative to cut customer travel costs. The National Instant Criminal Background Check System (NICS) used the solution to meet external customers who could not travel.

Sr. System Administrator, Law Enforcement Online Enterprise Portal (LEO-EP)

• Administered 67 Red Hat Enterprise Linux 5.8 servers running IBM WebSphere Portal and Application Server, Tivoli Identity Manager, and Tivoli Access Manager.
• Built and deployed servers on VMware ESXi and vSphere. Maintained developer workstations and configured development VMs with WebSphere, Rational Application Developer, and Mobile Portal Toolkit.
• Opened and worked change requests in IBM Rational ClearQuest.
• Led the deployment of a wireless access point for mobile testing and wrote its security policy, which FBI Security approved.

Solaris System Administrator

• Administered 200+ Solaris servers across two high-availability sites, production and Continuity of Operations (COOP).
• Troubleshot and replaced failed hardware on Sun servers, and administered blades, LDOMs, and Zones through the command line, ALOM, and ILOM.
• Maintained IBM Tivoli Access Manager, Tivoli Identity Manager, and WebSphere products. Handled OS patching, installs, and COTS troubleshooting.
• Managed a Tier 3 ticket queue. Managed user accounts in SDS 6.3 LDAP and reported application usage metrics to management.
• Racked, configured, and security-hardened 36 Solaris servers for a hardware expansion. Led classroom training for 25 users and one-on-one training sessions.

Hardware Engineer

• Administered 50+ Solaris 10 and 20+ SUSE Linux (SGI) servers in a development environment, including NIS account management.
• Owned hardware troubleshooting and repair on Sun and SGI servers. Helped with OS patching, upgrades, and Foundry and Cisco switch configuration.
• Maintained 300+ Solaris 10 desktop PCs.

Led the rollout of 100 Sun Ray thin clients to replace aging desktops, saving $50k a year in maintenance and electricity.

Student IT Support, Mount Vernon Nazarene University

Removed viruses and malware, fixed connectivity problems, and reported campus-wide network issues. Supervised three other student support staff.

Networking Intern, Micro Industries Inc.

Configured and repaired Windows desktops and servers, deployed laptops, set up switches, and helped maintain customers' touch-screen kiosks remotely.